Part A — Privacy Policy
1. About this Privacy Policy
Storm Tech Roofing is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 and the New Zealand Information Privacy Principles. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices and rights you have. It applies to personal information we collect through our Website, by phone, by email, and in the course of providing our roofing services.
2. The personal information we collect
The personal information we may collect includes:
• Your name and, if applicable, the name of your business;
• Your contact details, including phone number, email address and physical or postal address;
• The address and details of the property you would like us to quote on or work on;
• Information about your roofing enquiry or project, including anything you provide in a quote request, message or consultation;
• Records of our communications with you, including emails, phone calls, messages and quotes;
• Technical information collected automatically when you use the Website, such as your IP address, browser and device type, the pages you visit and how you interact with the site (see “Cookies and analytics” below).
You do not have to provide the personal information we request, but if you do not, we may be unable to respond to your enquiry, prepare a quote or carry out roofing work for you.
3. How we collect your information
We collect most personal information directly from you — for example, when you complete the enquiry or “Get a Free Quote” form on our Website, call or email us, or deal with us in person. We also collect some information automatically through cookies and analytics tools when you use the Website.
In some cases we may collect your personal information from another person or source — for example, if you are referred to us by a friend, family member, property manager, insurer or builder, or if someone provides your details so that we can quote on a shared property. Where we collect your personal information from a source other than you, we will take reasonable steps to make you aware of that collection, as required by the Privacy Act 2020.
4. How we use your information
We use your personal information to:
• Respond to your enquiries and provide the quotes, advice and information you request;
• Arrange and carry out inspections, consultations and roofing work, including new builds, re-roofing, repairs, wall cladding, fascia, and gutter and spouting work;
• Manage our relationship with you, including scheduling, project updates, invoicing and warranty support;
• Improve our Website, services and customer experience;
• Send you information about our services where you have requested it or where we are otherwise permitted to do so (you can opt out at any time);
• Meet our legal, health and safety, and regulatory obligations.
We will only use your personal information for the purposes for which it was collected, or for related purposes you would reasonably expect, unless you consent to another use or we are otherwise permitted or required by law.
5. Cookies and analytics
Our Website uses cookies and similar technologies, including tools such as Google Tag Manager and Google Analytics, to help the site function and to understand how visitors use it. Cookies are small text files placed on your device that allow us to recognise your browser and collect information such as the pages you view and the time you spend on the site.
You can set your browser to refuse some or all cookies, or to alert you when cookies are being used. If you disable cookies, some parts of the Website may not work as intended. The Website may also contain forms and content hosted by third-party providers, which may set their own cookies subject to their own privacy policies.
6. When we disclose your information
We do not sell your personal information. We may share your personal information with:
• Our team members and staff who need it to respond to you or carry out your project;
• Trusted contractors, suppliers and service providers who assist us in operating our business and Website, such as form and lead-management providers, website and IT providers, and analytics providers;
• Manufacturers or suppliers where necessary in relation to product or workmanship warranties;
• Other parties where you have asked us to, or consented to us doing so, such as your insurer, builder or property manager;
• Government agencies, regulators or other parties where we are required or authorised to do so by law, or to protect health and safety.
Some of our service providers may store or process information on servers located outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected by safeguards comparable to those required under the Privacy Act 2020.
7. Storing and protecting your information
We take reasonable steps to keep your personal information safe from loss and from unauthorised access, use, modification or disclosure. This includes physical, electronic and procedural safeguards appropriate to the sensitivity of the information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. How long we keep your information
We keep your personal information only for as long as it is needed for the purposes described in this policy, or for as long as we are required to keep it to meet our legal, tax, warranty and record-keeping obligations. When we no longer need your information, we take reasonable steps to securely destroy or de-identify it.
9. Accessing and correcting your information
Under the Privacy Act 2020, you have the right to ask us for a copy of the personal information we hold about you, and to ask us to correct it if it is wrong. To make a request, please contact us using the details below. We may need to verify your identity before we act on your request, and we will respond as soon as reasonably practicable and within the timeframes required by law. In most cases there is no charge, although we may charge a reasonable fee for larger requests and will tell you before any charge applies.
10. Links to other websites
Our Website may contain links to third-party websites and social media pages, such as our Instagram profile. We are not responsible for the privacy practices or content of those websites, and we encourage you to read the privacy policy of any website you visit.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our Website, and the effective date at the top shows when it was last updated. We encourage you to review it periodically.
12. Contact us and complaints
If you have any questions about this Privacy Policy, wish to access or correct your information, or want to make a complaint about how we have handled your personal information, please contact us:
Storm Tech Roofing
Email: laurence@stormtechroofingnz.com
Phone: 06 880 6491
Location: Hawke’s Bay, New Zealand
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz or by phoning 0800 803 909.
Part B — Website Terms and Conditions
1. Acceptance of these terms
These Terms and Conditions (“Terms”) govern your access to and use of the Storm Tech Roofing website at stormtechroofingnz.com. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
2. About the Website
The Website provides information about Storm Tech Roofing and the roofing services we offer in Hawke’s Bay, New Zealand, and allows you to contact us and request a quote. The Website is intended for general information purposes only.
3. Enquiries and quotes
Any information, pricing guidance or descriptions on the Website are general in nature and do not constitute an offer or a binding quote. Submitting an enquiry or quote request through the Website does not create a contract between you and us. Any roofing work we carry out will be the subject of a separate written quote and agreement and will be governed by the terms of that quote and agreement, not by these Terms.
4. Acceptable use
You agree to use the Website only for lawful purposes. You must not:
• Use the Website in any way that breaches any applicable law or regulation;
• Attempt to gain unauthorised access to the Website, its servers or any connected systems;
• Introduce viruses, malware or other harmful code;
• Use the Website to transmit unsolicited or unauthorised advertising or spam;
• Copy, reproduce, republish or exploit any content from the Website except as permitted below or with our written permission.
5. Intellectual property
All content on the Website — including text, graphics, logos, images, photographs, and the Storm Tech Roofing name and branding — is owned by or licensed to Storm Tech Roofing and is protected by New Zealand and international intellectual property laws. You may view and print content from the Website for your own personal, non-commercial use. You must not otherwise use, copy or reproduce any content without our prior written consent.
6. Accuracy of information
We take care to ensure the information on the Website is accurate and up to date, but we do not warrant that it is complete, current or error-free. Content may be changed or updated at any time without notice. You should not rely solely on the Website and should contact us directly to confirm any information that is important to you.
7. Third-party links and content
The Website may contain links to third-party websites, forms or content, including social media and mapping services. These links are provided for your convenience only. We do not control and are not responsible for the content, products or privacy practices of third-party websites, and a link does not imply our endorsement.
8. Testimonials and reviews
Any testimonials or reviews shown on the Website reflect the views and experiences of the individual customers concerned. They are not a guarantee that you will experience the same results, as every roofing project is different.
9. Liability
To the maximum extent permitted by law, Storm Tech Roofing will not be liable for any loss or damage of any kind arising from your use of, or inability to use, the Website, or from your reliance on any content on it. The Website is provided on an “as is” and “as available” basis.
Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term, that cannot lawfully be excluded under New Zealand law, including under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
10. Privacy
Your use of the Website is also governed by our Privacy Policy (Part A above), which explains how we collect and handle your personal information.
11. Availability of the Website
We aim to keep the Website available at all times, but we do not guarantee that it will always be available or uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of the Website for business or operational reasons, and we will not be liable to you if the Website is unavailable at any time.
12. Governing law
These Terms are governed by the laws of New Zealand. You submit to the non-exclusive jurisdiction of the New Zealand courts in relation to any dispute arising from your use of the Website.
13. Changes to these terms
We may update these Terms from time to time. The current version will always be available on the Website, and your continued use of the Website after any change means you accept the updated Terms.
14. Contact us
If you have any questions about these Terms, please contact us:
Storm Tech Roofing
Email: laurence@stormtechroofingnz.com
Phone: 06 880 6491
Location: Hawke’s Bay, New Zealand